Search results are updated once every 24 hours and do not always reflect in-store availability. If the book you are looking for is not in stock, we are always happy to order it for you!

Frequently Asked Questions

YES. The store is open for browsing!

We also have a great system for ordering online and either shipping to you or picking up at the store, contact free.

FAQs

Do you take consignment books?
 
Under some circumstances we do take consignments. Check out this page for more information: Consignment at Odyssey Bookshop
 
Do you buy or sell used books?
 
Currently we are not buying used books. Our used book selection can be found in the store in non-fiction with blue stickers on their spines in their respective sections, and on a cart in fiction.
 
What are the current safety guidelines for in-store shopping?
We're so glad you asked! We ask all customers observe the following rules and guidelines:
  • Wear your mask. No customers will be allowed in the store without a face covering.

  • Do not come in if you are sick. For the safety of our staff, our customers, and our community, please do not come into the store if you are feeling sick. Our online store is always open.

  • Continue to shop online and utilize our contact-free pick up if you prefer!

Due to the high volume of orders that we are currently receiving (THANK YOU!), it may take several days to processing web orders.

If the FAQ below doesn't answer your order question, feel free to contact us

If you have questions about a web order, please email info@odysseybks.com and put your 5 digit order number in the subject line (if applicable) for the quickest response.

We truly appreciate your support and your business! 

Web Order FAQs

How do I know that my order has been placed? 
You will receive an email when your order has been processed from do-not-reply@indiecommerce.com or info@odysseybks.com, with additional information about shipping or pickup. Please check your spam folder for this email.

When can I expect to receive my order?
If the books that you order are in stock, we will ship them out within 2-3 business days of your order being marked "completed”.  If any books on your order are not in stock, we order them from the publisher, which takes 1-2 weeks. You can also check out Bookshop.org, using our affiliate link: Odyssey Books - Bookshop.org

Can I pick my order up at the store?
Yes! Select the "in-store pickup" option at checkout if you would like to pick your items up at the store instead of having them mailed to you. This is a contactless pickup option. You will receive an email when your order is ready to be picked up. Pickup times are Tuesday through Saturday between 10:30 am and 5:30 pm. Your items will be in a bag labeled with your name and order number on the table set out on the upper floor, the College St. entrance.

How do I check on the status of my order: 
You can check the status of your order from the order placement confirmation email at any time. You can also click on the “My Account” tab on the main navigation bar and then select the “orders” tab, 

What does it mean that my order says PENDING:
PENDING status means that your order has not yet been assigned to a staff member for fulfillment. 

What does it mean that my order says PROCESSING:
An Odyssey Bookshop staff member is working on your order.

What does it mean that my order says CONTACTED CUSTOMER:
Please check the email address provided with your order for an email from an Odyssey Bookshop staff member. There is likely a question about your order, an item out of stock, or communication about turnaround time.

My order says COMPLETED, but I'm still waiting for my items:
Your order has been approved and your card has been charged. We are finalizing your order and it will ship or you will be contacted for pick up soon. 

What should I do if I’m having issues placing an order on the website? 
First, please double-check that all of the information you’ve entered (shipping and billing) is correct. Feel free to e-mail us at info@odysseybks.com if that's not the issue!

How do I know if a book is in stock at the store? 
If a book is in stock, it will say “On Our Shelves Now” to the right of the book on the product page or under ISBN where it lists “availability” when you search for a book. Our local store inventory is updated every 24 hours and is not 100% accurate. 

Why didn't I get everything I ordered (books)?
With large orders, we sometimes ship partial orders if some of the items will take a while to come into stock. Check for an e-mail from us about your order!

What do the different shipping methods mean? 
Media Mail: This is a cost-effective option for media such as books. It is considered a “3rd class” service by USPS. Shipping times are 5-7+ business days. USPS offers no insurance, guaranteed delivery, or tracking.
First Class: For parcels less than 1lb only. 1 - 3 business days. No insurance and guaranteed delivery.
Priority Mail: Any parcel. 1 - 3 business days. Automatically insured up to $99, guaranteed delivery, full tracking.
Ground Shipping: UPS.
 
Why is shipping costlier from you than Amazon and other online stores?
 
We are a small store and don't have the kind of fulfilment center that enables larger stores to provide lower rates. All our non-book items default to Priority Shipping, which means it will usually arrive in just a few days within the US!
 
Can I return or exchange items that I order online?
If you have questions about returning or exchanging items that you ordered online, please contact info@odysseybks.com. We can generally accept unworn/unused items with their tags, but will not be able to cover return shipping.
 
Can I use my MHC Faculty/Staff or Department discount online?
Yes! Please leave a note in the comment section at checkout and we will add the discount to your order before processing it.
 
Do my books bought online count for my Book Lover Program account total?
We can definitely do this! Put in a note at checkout that you are or want to join our Book Lover Program.