Search results are updated once every 4 hours and do not always reflect in-store availability. If the book you are looking for is not in stock, we are always happy to order it for you!
What holidays are you open?
We close the store for New Years Day, Memorial Day, Juneteenth, Independence Day, Indigenous People's Day (aka Columbus Day), Thanksgiving, Christmas Day, with varying inventory closure the week after New Year's Day. Severe weather closures are usually announced on our social media!
Web Order FAQs
If the FAQ below doesn't answer your order question, feel free to contact us.
If you have questions about a web order, please email email@example.com and put your 5 digit order number in the subject line (if applicable) for the quickest response.
Do you ship internationally?
Yes! As long as the US Postal Service is sending mail to your country, we can ship internationally. In some cases you can finish checking out but it will only offer the option to get a quote on shipping. We can easily alter or cancel an order, so feel free to complete the order and hear back from us on what shipping costs will be. If you want a quote before placing an order, please include your full address and phone number as well as the items you wish to purchase.
There are a very few countries where our credit card service does not take payments, we are working on a solution.
How do I know that my order has been placed?
You will receive an email when your order has been processed from firstname.lastname@example.org or email@example.com, with additional information about shipping or pickup. Please check your spam folder for this email.
When can I expect to receive my order?
If the books that you order are in stock, we will ship them out within 2-3 business days of your order being marked "completed”. If any books on your order are not in stock, we order them from the publisher, which takes 1-2 weeks. You can also check out Bookshop.org, using our affiliate link: Odyssey Books - Bookshop.org
How do I check on the status of my order:
You can check the status of your order from the order placement confirmation email at any time. You can also click on the “My Account” tab on the main navigation bar and then select the “orders” tab,
What does it mean that my order says PENDING:
PENDING status means that your order has not yet been assigned to a staff member for fulfillment.
What does it mean that my order says PROCESSING:
An Odyssey Bookshop staff member is working on your order.
What does it mean that my order says CONTACTED CUSTOMER:
Please check the email address provided with your order for an email from an Odyssey Bookshop staff member. There is likely a question about your order, an item out of stock, or communication about turnaround time.
My order says COMPLETED, but I'm still waiting for my items:
Your order has been approved and your card has been charged. We are finalizing your order and it will ship or you will be contacted for pick up soon.
What should I do if I’m having issues placing an order on the website?
First, please double-check that all of the information you’ve entered (shipping and billing) is correct. Feel free to e-mail us at firstname.lastname@example.org if that's not the issue!
Why didn't I get everything I ordered (books)?
With large orders, we sometimes ship partial orders if some of the items will take a while to come into stock. Check for an e-mail from us about your order!