YES. The store is open for browsing!
We also have a great system for ordering online and either shipping to you or picking up at the store, contact free.
Wear your mask. No customers will be allowed in the store without a face covering.
Do not come in if you are sick. For the safety of our staff, our customers, and our community, please do not come into the store if you are feeling sick. Our online store is always open.
Continue to shop online and utilize our contact-free pick up if you prefer!
Due to the high volume of orders that we are currently receiving (THANK YOU!), it may take several days to processing web orders.
If the FAQ below doesn't answer your order question, feel free to contact us.
If you have questions about a web order, please email firstname.lastname@example.org and put your 5 digit order number in the subject line (if applicable) for the quickest response.
We truly appreciate your support and your business!
Web Order FAQs
How do I know that my order has been placed?
You will receive an email when your order has been processed from email@example.com or firstname.lastname@example.org, with additional information about shipping or pickup. Please check your spam folder for this email.
When can I expect to receive my order?
If the books that you order are in stock, we will ship them out within 2-3 business days of your order being marked "completed”. If any books on your order are not in stock, we order them from the publisher, which takes 1-2 weeks. You can also check out Bookshop.org, using our affiliate link: Odyssey Books - Bookshop.org
How do I check on the status of my order:
You can check the status of your order from the order placement confirmation email at any time. You can also click on the “My Account” tab on the main navigation bar and then select the “orders” tab,
What does it mean that my order says PENDING:
PENDING status means that your order has not yet been assigned to a staff member for fulfillment.
What does it mean that my order says PROCESSING:
An Odyssey Bookshop staff member is working on your order.
What does it mean that my order says CONTACTED CUSTOMER:
Please check the email address provided with your order for an email from an Odyssey Bookshop staff member. There is likely a question about your order, an item out of stock, or communication about turnaround time.
My order says COMPLETED, but I'm still waiting for my items:
Your order has been approved and your card has been charged. We are finalizing your order and it will ship or you will be contacted for pick up soon.
What should I do if I’m having issues placing an order on the website?
First, please double-check that all of the information you’ve entered (shipping and billing) is correct. Feel free to e-mail us at email@example.com if that's not the issue!
If a book is in stock, it will say “On Our Shelves Now” to the right of the book on the product page or under ISBN where it lists “availability” when you search for a book. Our local store inventory is updated every 24 hours and is not 100% accurate.
Why didn't I get everything I ordered (books)?
With large orders, we sometimes ship partial orders if some of the items will take a while to come into stock. Check for an e-mail from us about your order!
First Class: For parcels less than 1lb only. 1 - 3 business days. No insurance and guaranteed delivery.
Priority Mail: Any parcel. 1 - 3 business days. Automatically insured up to $99, guaranteed delivery, full tracking.